Practice Resources

Transcription Services
Software Training
Writing Support
Quality Assessment



Transcription Services

The following are individuals that provide transcription services to qualitative researchers. The list is not complete or systematic in any way (and may even be out of date!) and does not imply any endorsement of CQ. Researchers should explore the options and judge for themselves and ask transcriptionists for referrals (many have done work for CQ investigators).

Amanda Urquhart Professional Transcription Services

Expertise in high quality verbatim transcription for one-on-one and group interviews, as well as focus groups.
Phone: (705) 874-0780

DYG Transcription Service

20+ years of professional transcription service to researchers and students.
Expertise in one-on-one interviews and focus groups.
Phone: 647-302-3930

Lisa Scarfo Fender

Phone: 416.737.8125

Kathy Kimmerly

Transcribing focus groups, interviews and town hall meetings since 1983.
Phone: 416-431-7999

Cape Transcription Services

Offering accurate home-based transcription with rapid turn-around
Phone: 902.794.7868

Advanis, Inc.

An Alberta-based company that provides transcription services in multiple languages and ensures a quick turnaround time.
Johann Walter, Manager
Voicemail: 780-229-1161

Angela Othen

Freelance transcriptionist
Experience with clinical research interviews. Understands need for accuracy, confidentiality and professionalism.

Pauline Raghubir, M.A.

Provides professional transcription services for qualitative research. Experience comprised of 25 years in international banking, the academic and the not-for-profit sectors and 5 years providing transcription services. PCRoffice offers professional, efficient, confidential, accurate and most important, dependable service.
Phone: 416-413-0814

Lynne Piil

Ontario-based Professional Transcriber
Almost ten years of experience in professional, accurate transcription for researchers and students (one-on-one interviews, focus groups) as well as for the film and television industry, providing transcriptions that are used for editing purposes.
Phone: 416-266-8582


Software training


Qualitative Data Analysis with NVivo - Training workshops at OISE
For information on upcoming workshops and how to register, visit:

Atlas Ti

Kelly Ladd
PhD student/Researcher
Philosophy of Education/Women and Gender Studies
Ontario Institute for Studies in Education (OISE)
University of Toronto
Training available: Consulting on code frameworks and/or teaches a two-part introductory course.

NVivo and ATLAS.ti training at UBC

To facilitate better communications and announcements of training events on campus, the NVivo and ATLAS.ti listservs at the University of British Columbia (UBC) have been reactivated recently (early 2014). The listservs are NOT restricted to UBC members. Please follow the instructions to subscribe if interested.
For any questions, please contact the listserv facilitator Neville Li:

Writing Support

The Office of English Language and Writing Support (ELWS), School of Graduate Studies, University of Toronto is a great resource for graduate students who are looking to improve their academic writing and speaking. ELWS offers free non-credit courses for native and non-native speakers of English. Topics include: writing thesis or grant proposals; becoming a better editor of your own work; academic writing: focus on grammar or style; and so on. Interested students can find course descriptions and registration instructions on the ELWS website. Please note: The courses fill quickly, so register early to avoid disappointment.

For more information or for advice on course selection, contact ELWS.

Quality Assessment

Quality in Qualitative Evaluation: A framework for assessing research evidence
A Quality Framework

Authors: Liz Spencer, Jane Ritchie, Jane Lewis and Lucy Dillon(2003)

This document presents a framework for appraising the quality of qualitative evaluations. It was developed with particular reference to evaluations concerned with the development and implementation of social policy, programmes and practice.

Available online at: